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Free Insurance Claims Resume Samples and Templates

Insurance Claims Resume

54, East 67 Street,
Binghamton, New York, 03299,
(324)-486 0032.


Want a strong and challenging position as a claim adjuster.


  • Experience of more than 8 years in the field of the insurance claims.
  • In-depth knowledge of the basic insurance policies, procedures and strategies.
  • Sound knowledge of the federal, state and local law.
  • Exceptionally good communication and demonstration skills
  • Great knowledge of computers such as word, power point, excel etc.


A-One Insurance, Binghamton, New York
Insurance Claim Assistant, 2005-present

As an insurance claim adjuster responsibilities include direct deal with the policy holders and evaluate the claims from initial to final reports. Main purpose was to achieve optimum customer satisfaction and access coverage, liability and damages. Represented the company in front of the third party and for court case appoints the legal representative.

A-One Insurance Co., Cazenovia, New York
Insurance Claim Clerk, 2001-2005

Responsibilities include preliminary conversations with the clients, third party and policy holders. Keep a track record of all paperwork’s. Investigated policy pricing and strategies of the competitors.


New York University, New York
Bachelor of Science in Economics


Mr. Mark Dolson
Sweet Home Insurance, Binghamton, New York



Insurance Claims Resumes

Andrew Paul Resume

DATE OF BIRTH / AGE: 23 October 1976 / 32
ADDRESS: 42 Brickwork Drive
CONTACT NUMBER: Home: +61 3 5329 4172 Work: +61 3 6632 6688
E-MAIL ADDRESS: Andrew.Paul@someemail.com
EDUCATION: RMIT University, Melbourne, Australia (February 1996- November 1999)
Bachelor of Business (Marketing)
  • Proven experience in the management of general insurance claims
  • Excellent interpersonal, communications and planning skills
  • Strong customer service focus and skills
  • Sound knowledge of insurance underwriting practices
  • Great computer skills and proficient in Microsoft Office Suite
January 2004 – Current CGU
Claims Administrator

  • Ensured legitimate claim were settled in accordance with policy limits and corporate guidelines
  • Negotiated claims settlements, including inputting and approving payments within delegated authority
  • Reviewed claim files ensuring that estimates accurately reflected liabilities
  • Monitored recovery matters and provision of advice to the claims manager on claims trends and notable incidents
  • Assisted in the provision of after hours back up service for urgent claims matters
  • Appointed and oversaw the performance of claims serviceproviders including assessors and solicitors
  • General office administration
January 2000 – August 2003 Traxos
Claims Officer

  • Managed all aspects of the home claims process including settlement within authority limits
  • Maintained quality claims and customer service in a professional manner
  • Handled claims electronically on in-house system
INTERESTS / ACTIVITIES: I am an AFL fanatic and barrack for Carlton attending most of their games. I like to cook mainly BBQ food for friends and family and spending time with my two Labradors.
REFERENCES: References on request



Insurance claims officer sample resume

Arthur McIntyre

13 Merchant St
Newfield NSW 2222
0000 000 000
(02) 6666 8888

Professional Summary

I am a thorough and motivated professional with a strong desire to progress in the insurance industry. My background in customer service and my end-to-end claims experience have endowed me with excellent written and verbal communication skills, and a passion for helping people and businesses solve their risk problems. Thriving in a fast-paced environment, I am a strong negotiator and a solid team player with an analytical approach. Above all, I am looking for a stimulating position in an energetic and supportive team where I can continue to develop my experience in claims management, and progress within the organisation to a management role.


Australia and New Zealand Institute of Insurance and Finance
Online Course
Diploma of General Insurance
Graduated: 2010
University of New England
Armidale, NSW
Bachelor of Financial Services
Graduated: 2008


Work Experience

November 2009 – Present : Claims Officer
Twinstar Ltd
Sydney, NSW

Twinstar is a leading Australian motor vehicle insurer, offering a wide range of motor vehicle insurance and risk management products and services.


  • Manage, prepare and assess claims
  • Ensure claims are settled in accordance with policy and company guidelines
  • Promptly advise clients of decisions regarding claims
  • Deny claims where applicable
  • Liaise with repairers or suppliers when needed
  • Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
  • Develop and maintain relationships with range of stakeholders
  • Handle claims electronically on in-house data management system
  • Thorough documentation and general office administration


  • Consistently exceeded monthly claims processing KPIs by at least 20% since starting in 2009
  • Successfully processed hundreds of claims, including approving and processing claims payments
February 2006 – March 2009: Customer Care Consultant
GIP Insurance
Sydney, NSW

GIP is a household name in insurance, dealing with a wide range of general, health and life risk products.


  • Provided support to customers regarding progress of claims, policy content and customer’s responsibilities
  • Upsold policies
  • Resolved queries and complaints in a professional and swift manner
  • Coordinated underwriters, loss adjustors and claims officers to attend to claim
  • Met daily and monthly KPIs


  • Learned new database and risk products quickly
  • Met KPIs in a time pressured environment
  • Successfully bolstered company profits through upselling while maintaining customer satisfaction
January 2003 – December 2005: Call Centre Operator
GIP Insurance
Sydney, NSW


  • Handled inbound customer enquiries
  • Suggested specific solutions to customer insurance problems
  • Successfully handled customer complaints in an empathetic and professional manner
  • Met and regularly exceeded daily KPIs
  • Exercised exceptional listening skills


Software Proficiency Experience
Word Advanced 10 years
Excel Advanced 4 years
Outlook Advanced 8 years
PowerPoint Intermediate 3 years



My interests include yoga, cycling, and hiking.

Other Languages

Japanese – fluent speech, intermediate written.


Reggie Conway – Claims Administrator
Twinstar Ltd
Phone:(02) 9999 0000
Ken Tucky – Customer Care Manager
GIP Insurance
Phone:(02) 6666 6666



Filed in: Biz Sample

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