Notary Public Complaint Procedures
If you are unhappy with the standard of service that you have received from the Public Enquiry Point, we would like to hear about it so that we can improve the service we provide. We also welcome any positive feedback about the Department.
If your complaint is made by telephone, we will deal with the matter promptly. More complex complaints are better put in writing and sent to one of the points of contact listed above. In all cases, you should provide:
- a clear name, address and telephone number
- a clear description of your complaint, including any relevant details such as names of DFID staff, dates, etc.
You should complain in the first instance to the officer who dealt with your initial enquiry. In all cases, we will treat your complaint as a matter of priority and aim to provide a full reply within 20 working days. If we are unable to supply a full response within this time, we will tell you when we expect to be able to do so and keep you informed of progress.
The secretary of state has the authority to suspend or revoke a notary public’s commission or take other disciplinary action for “good cause”. A good cause may include, but not be limited to, the following:
(1) a final conviction for a crime involving moral turpitude;
(2) any false statement knowingly made in an application for appointment or reappointment as a notary public;
(3) a final conviction for the violation of any law concerning the regulation of the conduct of notaries public in this state or any other state;
(4) the failure to comply with the Texas Government Code, §406.017(b) or (c), concerning the restrictions imposed on the advertising of notary services in a foreign language and the prohibition against the literal translation of notary public into Spanish;
(5) a failure to fully and faithfully discharge any of the duties or responsibilities required of a notary public;
(6) the unauthorized practice of law;
(7) a failure by the notary public to utilize a correct notary seal as described in the Notary Public Act, §406.013;
(8) a failure to administer an oath or affirmation as required by law;
(9) the collection of a fee in excess of those authorized by the Texas Government Code, §406.024;
(10) the execution of any certificate as a notary public containing a statement known to the notary public to be false;
(11) a failure to complete the acknowledgment at the time the notary public’s signature and seal are affixed to the document;
(12) the advertising in any manner whatsoever that the notary public is an immigration specialist, immigration consultant, or any other title or description reflecting an expertise in immigration matters;
(13) the use of false or misleading advertising of either an oral or written nature, whereby the notary public has represented or indicated that he or she has duties, rights, powers, or privileges that are not possessed by law;
(14) performing any notarization when the person for whom the notarization is performed did not personally appear before the notary at the time the notarization is executed;
(15) previous disciplinary action against the notary public in accordance with these sections; and
(16) a failure to comply with, or violation of, a previous disciplinary action taken pursuant to Other Disciplinary Action.
(b) A crime involving moral turpitude means the commission of a crime mala in se (an offense that is evil or wrong from its own nature or by natural law irrespective of statute) which may include, but not be limited to:
(1) Class A and B type misdemeanors; and
(2) felony convictions which have not been set aside, or for which no pardon or certificate of restoration of citizenship rights have been granted.
(c) The dismissal and discharge of proceedings under either the misdemeanor adult probation and supervision law or the adult probation, parole, and mandatory supervision law shall not be considered a conviction for the purposes of determining good cause.
(d) Final Class C type misdemeanor convictions shall not be considered in determining good cause…
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Public Enquiry Point Complaints Procedure
If you are unhappy with the standard of service that you have received from the Public Enquiry Point, we would like to hear about it so that we can improve the service we provide. We also welcome any positive feedback about the Department.
If your complaint is made by telephone, we will deal with the matter promptly. More complex complaints are better put in writing and sent to one of the points of contact listed above. In all cases, you should provide:
- a clear name, address and telephone number
- a clear description of your complaint, including any relevant details such as names of DFID staff, dates, etc.
You should complain in the first instance to the officer who dealt with your initial enquiry. In all cases, we will treat your complaint as a matter of priority and aim to provide a full reply within 20 working days. If we are unable to supply a full response within this time, we will tell you when we expect to be able to do so and keep you informed of progress…
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Public Complaints Procedure New Zealand
1. If there is a problem with any of our services please raise your concerns promptly and directly with a staff member. Where possible they will resolve the matter directly or put you in touch with someone who can help.
2. If you are not satisfied, ask to speak to a member of the Regional and Access Services management team, who will investigate your complaint.
3. Alternatively, you may prefer to put your complaint in writing addressed to the Group Manager, Regional and Access Services, Archives New Zealand PO Box 12 050, Wellington 6144.
4. Complaints received will be acknowledged within five working days of receipt and investigated. You may expect a full response within 15 working days. If it is not possible to respond within that time because of the complexity of the issue, we will let you know when to expect a reply.
5. If you are not satisfied with the way your complaint has been handled and wish to take it further you may wish to write to the Chief Executive, who can arrange to have the complaint reviewed. Please send your letter to the Chief Executive, Archives New Zealand, PO Box 12 050, Wellington 6144
6. While there may be some circumstances beyond our control Archives New Zealand aims to use complaints constructively to improve the service we provide to all our customers…
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Procedures for Filing a Complaint Against Police
All citizen complaints concerning alleged officer misconduct shall be documented and investigated by the department. Citizens who have complaints should expect action. All complaints shall be accepted in a courteous, understanding, and professional manner.
Forms are available in the following locations:
- Division of Public Safety headquarters, 4040 Chestnut Street, Philadelphia, PA 19104
- Division of Public Safety website: Police Complaint Form
- Campus Resource Centers:
- Greenfield Intercultural Center
- La Casa Latina
- MAKUU
- PAACH
- Penn Women’s Center
- LGBT Center
- African American Resource Center
- Student Intervention Services
- Career Services
- Office of the Vice Provost for University Life
- Counseling & Psychological Services
- Office of the Ombudsman
- Office of Health Education
Complaints may be submitted: in person, by telephone, fax, in writing, or submitted electronically from the DPS website…
