Course Content
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DAY 1
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TIME
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TOPIC
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OBJECTIVE
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ACTIVITY
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08:00-10:00
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BUILDING THE CONCEPT OF DELEGATION
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- Apply the concepts to delegate his tasks to accomplish the work.
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- Look at the picture of an overloaded truck going to cross a bridge; discuss the concepts about delegating tasks
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10:00 – 10:15
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MORNING BREAK
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10:15 – 12:00
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DELEGATING & ASSIGNING TASKS |
- Distinguish between the “Delegation” and “Assignment”
- Who is responsible for the results:
(a) A delegates tasks to B: A should be responsible for the results.
(b) A assigns tasks to B: B should be responsible for the results.
- Recognize the need to delegate;
Reasons for people not to delegate
- Recognize more clearly the benefits of delegation
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- Case study: Read the cases and distinguish between the “Delegation” and “Assignment” focus on the responsibility of the results.
- Open discussion “Why people don’t like to delegate their work to others?”
- Read each sentence; and give objection for each sentence
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12:00 – 1:00
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LUNCH
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1:00 – 15:00
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AUTHORITY AND RESPONSIBILITY
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- Apply the concepts of authority and responsibility:
(a) Responsibility in delegating: task & results
(b) Delegation and Authority: Use resources and assess results
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- Discuss the concepts of authority and responsibility
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15:00 – 15:15
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AFTERNOON BREAK
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15:15 – 17:00
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DOES DELEGATING MAKE SENSE?
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- Apply the three Key Issues Associated With Organizing/Delegating
a) Responsibility
b) Authority
c) Accountability
- Apply the ways to make staff accountable: verbal, reporting, meeting one to one
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- Read the case study and identify the three keys issues.
- Case study: Read the case about a supervisor and discuss the three key: issues a) Responsibility
b) Authority
c) Accountability
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DAY 2
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TIME
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TOPIC
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OBJECTIVE
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ACTIVITY
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08:00-10:00
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PLANNING FOR DELEGATION
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- Apply the seven steps for delegating:
Defining delegation aim
Defining tasks to delegate
Select people to delegate
Make plan for delegation:
1) Objectives
2) Task name & expected result
3) Define responsibility and authority
4) Work procedures
5) Plan for informing others
6) Plan for evaluation and feedbacks
Implementing delegation
Inform other people:
(cooperate tasks)
Give feedback:
(make sure tasks follow plan and on schedule)
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(a) Case study: read the case and define aim
(b) Read: to do list and select tasks.
(c) Read different staff’s profile and select people to delegate.
(d) Choose one task from to do list; and make a plan for delegation.
(e) Role play: a delegator select tasks and responsibilities to delegate; and a delegate plays role naturally
(f) Discuss reasons to inform people who involve with tasks
(g) Discuss reasons to follow up the tasks.
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10:00 – 10:15
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MORNING BREAK
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10:15 – 12:00
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PLANNING FOR DELEGATION
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- Apply the seven steps for delegating:
Defining delegation aim
Defining tasks to delegate
Select people to delegate
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- Role play: A supervisor has been so busy on other projects and he has not had time to visit the provincial offices. He asked a staff member to be in charge of the project.
- Assess your department on a) Responsibility
b) Authority
c) Accountability
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12:00 – 1:00
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LUNCH
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1:00 – 15:00
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DELEGATION AND MOTIVATION |
- Show advantages of delegation towards motivation:
(a) Motivation is the manager’s responsibility.
(b) Delegation is a way to
motivate
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- Read the statements on motivation; then group give two ideas about motivation.
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15:00 – 15:15
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AFTERNOON BREAK
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15:15 – 17:00
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ACTION PLAN
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- Choose 1 to 3 content points that they really understand and need to apply in their present job to get new results:
(a) The content points that will apply in the job.
(b) The benefits that will get for myself and for our business after successful application.
(c) The obstacles that encounter when apply these learning points and ways to overcome them.
(d) The results will be evaluated.
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- Individual completes action plan form
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