People wonder if it is possible to be too grateful to one person? Not at all, as long as your appreciation is genuine and authentic.
To my knowledge, no one has already left an organization or refused to buy a product because it received too much recognition. For cons, the reverse is common. Who has ever heard of a story about a client who gave up a vendor or a company because he felt that the neglect?
Recognition is more than offering praise or gifts to your customer. It also includes a remarkable support from the entire sales team, whether it is taking orders over the phone the person responsible for the shipment.
Here are eight ways to show your appreciation:
1-Be understanding and compassionate
Frankly Show your interest in your customer (even if you’re a good actor, does not lie). Ask questions, take notes and learn to show your interest in his answers. If you are interested in a client, he will remember you and when the client remembers you, it’s great for sales.
2-Watch their eyes, their handshake, body language and tone of voice.
Try to dissect his body language and climb to his level. You should not imitate him, show him in against you are in the same emotional level.
3-Your eyes are important
Especially when you walk into a room full of people. Eye contact is very important when you previously acquainted with the person because it cements your relationship already exists and shows them that you remain interested in their welfare.
Simply by smiling and looking at your potential customers in the eye, you’ll be surprised with the result.
“You can wait and hope that something brings you recognition of your work and yourself, but you will guarantee your happiness with you yourself.”
Mark Twain
4 – Share, give first
Share your contact list with your clients, do not expect anything from them, do not think they will give their customer account before you give them something to begin with. Give them things that will increase your value to them. Maybe people need a reference from you or just the name of your dentist? Maybe they have a problem to solve and you have the solution from another client that you met before?
5-Show your true intentions
Tell your client: “I can tell you if your needs and the services I offer are joined by cons, I hope we can check it in more detail during our meeting. ”
Or try this: “I have your interests at heart and I promise to be honest with you during our conversation. At the end of our meeting, I hope we can decide to go ahead with your project. Otherwise, I’ll understand and hope that you will be comfortable for me to mention it.”
Perhaps talking to a potential customer in this way does not suit you, for against, you should practice every day. This is why only 10% of sellers of any of the organizations is a “top seller”. They do things that other sellers do not.
Try to express your true intentions. Do you speak regularly? You will be pleasantly surprised at the response you get.
6-Wait before making a major decision
In your personal life, you do not propose marriage to someone at your first meeting. The same applies in business relationship. Get approval from your client to move to the next step. Too often, the seller proceeds too quickly and against the expectations of the buyer. This puts the seller and the buyer in an awkward position.
When the salesman tries to close the sale when the prospect is still evaluating options or determining risk, trust is broken and the customer feels rushed. The sale becomes dangerously compromised.
7 – Use of personal expression rather than formal expressions of business
When using simple language, people respond better and you have more confidence. Limit your words to three syllables. Do not try to impress your prospects with an enormous vocabulary, all that is you may not reflect your authenticity.
8-Use the name of the people with care
When it comes to using names, there is only one rule to follow. Rest assured that the person is comfortable whether you call by their first name and not abused. Dale Carnegie said: “Nothing is more beautiful in the eyes of a person that the sound of his own name.”
